Water Loss & Water Line Protection

Smith Utility has teamed with ServLine, a water loss/water line protection company. For a monthly charge of $1.60 for residential or $5.00 for qualifying commercial, ServLine will cover any excess water charges on your bill resulting from eligible plumbing leaks, up to $2,500. This charge is automatically added to your bill. If you don't want to pay this charge each month, you must contact ServLine to opt-out of this program. However, if you have a high water bill as a result of a leak, your bill will not be adjusted and you will be responsible for the full amount of the bill. Renters may be required to pay this charge by the owner.

Also, ServLine offers water line protection from the meter to the residence or building. For a monthly charge of $4.00 for residential or $13.50 for qualifying commercial, ServLine will cover costs of repair or replacement of water line up to $10,000. This protection is not automatically added to your bill. You must contact ServLine to opt-in for this program.

The Customer Service phone number for ServLine is 615-448-0173.

Please be aware that it is the customer's responsibility to install a cutoff valve at the meter and at the house to aid in turning the water off in the event of a leak. The water meter is the property of the District and any damage done to the meter due to customer tampering can result in a charge to the customer for repair of damage.